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APRIL 20 – 21, 2024
9am - 5pm
INTERNATIONAL CONVENTION CENTRE, DARLING HARBOUR, SYDNEY
PRESENTED BY
Frequently Asked Questions
Tickets and Inclusions
PURCHASING TICKETS
Tickets are on sale now! We suggest you buy tickets online before the show as ticket prices increase on site. Also, onsite ticket sales do not begin until half an hour after doors open each show day.
We can’t guarantee tickets will be available at the door. If all generation Games tickets sell out before the event, no tickets will be available at the door. To ensure you don’t miss out, pre-purchase your tickets today! If tickets are available at the door, ticket sales will not begin until half an hour after doors open each show day.
Please send through the information you used to make your purchase (email address, name, contact number) through to [email protected] and we can look up and resend your ticket. If you are unable to find your ticket prior to attending the show, we can lookup and re-issue your ticket onsite.
To change the day of attendance please email your confirmation ID number from the original purchase through to [email protected] and we can swap your ticket over for you.
To upgrade your ticket please see staff at the help desk when you arrive at the show, they will be able to assist you in paying the difference and upgrading your ticket to a higher level. Please note – a partial refund will NOT be provided if you wish to downgrade to a lower value ticket.
TICKET POLICIES
We are able to scan your ticket directly from your phone or tablet. Please ensure your device is charged and that you have access to your confirmation email with your QR code.
GG accepts companion cards. Companion card holders must purchase their own ticket and will be offered an additional ticket of comparable access for their carer to assist them during the event. The additional companion ticket will only be issued on the day when the original ticket is shown along with the companion card. Additional tickets only offer access to accompany the card holder and will not include any additional items that specialty tickets may include.
All attendees 5 years old and up need a ticket to enter GG. Children 4 and under will be admitted for free all weekend and no ticket is required. Child tickets are for children under 15 advanced registration is recommended. Additional child tickets may be purchased online. Please note, GG recommends all children under 18 attend with an adult and all children under 15 must have an adult with them at the show.
Children aged 14 and under must be accompanied by a parent or guardian. Children aged 15 or over may attend GG on their own but we strongly recommend that they be accompanied by a parent or guardian where possible. If they do attend on their own, we recommend they have a method of contacting a parent or guardian and that they be aware of where the Information Desk is at the event. This will be a meeting point for anyone who gets lost, separated or feels at any stage uncomfortable and need staff assistance.
We’re so sorry to miss you! Tickets to Generation Games are unfortunately non-refundable. There will be no problem with someone else using your ticket.
In the event of postponement, tickets will automatically roll over to the new dates.
ARE THERE ANY FREE THINGS TO DO?
Absolutely!
Here are some of our free show features! Make sure you sign up quick as these will book out fast
GENERAL EVENT INFORMATION
ENTRY AND TRANSPORT
9am – 5pm Saturday and Sunday.
Please visit ICC’s website – www.iccsydney.com.au/visitors/getting-here/
GENERAL INFORMATION
Generation Games is the place to be for all gamers.
🎮🕹️🖥️🎲 The best of Video, PC and Tabletop Gaming from the past and the future, Missile Command and Rocket League. Commander Keen and Tekken 8. 1st Edition D&D and 5th Edition D&D.
🏆🎮 Tournaments. Freeplay. Panels. Community Meetups. Locally developed games. Cosplay. Blockbuster presentations. Miniature paining. Speed running. Classic arcade.
🕹️👾 Gamers will be living their best lives at GG, so take the opportunity to be a part of it.
Expertise Events! You can reach us at [email protected]
Some of the playable computer game content at Generation Games may be classified or likely to be classified M15+, MA15+ or R18+ by the Australian Classification Board.
Attendees under the age of 15 years must be accompanied by an adult to interact with M15+ or MA15+ content. Attendees under the age of 18 years cannot interact with R18+ content. Please visit www.classification.gov.au for more information on ratings for computer games and events.
It’s everybody’s first time! 2024 is the first Generation Games.
Expertise events are the organisers of Oz Comi-Con so think of GG as a gamers exclusive Oz Comi-Con. The Showguide and website schedule will have all the details of our activities and events 2 weeks out from each event.
GG is going to be a large, fun and busy event. We recommend wearing comfortable shoes and staying hydrated. We also recommend bringing some spending money to shop all the cool, nerdy, or unique products our exhibitors bring in! You are very welcome to bring your own food, but there are also lots of food outlets and cafes onsite for you to grab something there.
You sure can! Please make sure you see the crew at the door and grab a wristband if you need to exit and return at any point.
Yes! We have a cloaking room located in the information booth at each event. The cost of cloaking items is $2 for small items and $5 for large items.
There is a separate complimentary cloak room for Platinum Ticket holders in the Platinum Lounge.
No. Carts, luggage on wheels, and empty strollers will NOT be allowed during show hours. Exhibitors needing such items for legitimate business purposes will be allowed access at the opening and closing of business each day. This is a safety issue and no exceptions will be made.
SAFETY AND ACCESSIBILITY
GG is held at ICC Darling Harbour which is an accessible location. If you would like more information please visit – https://iccsydney.com.au/about/venue-information/accessibility-and-inclusion-for-visitors/
Find the nearest GG staff member or security guard and we will help you locate your missing party. We suggest identifying a central location upon entry for your group to meet should anyone become lost. Please ensure all children have their parent/guardian’s phone number written on their wristband.
If you’re hurt, reach out to the nearest GG staff, crew or nearby security and we will assist you in getting you the help you need. GG always has medical and security staff onsite for your safety.
Please bring all found items to the information booth. Items found will be recorded and held there until the conclusion of the event.
If you realise you have lost something after the conclusion of the event, please contact the event venue.
EVENT POLICIES
Tickets to GG are non-refundable. We are not issuing refunds for change of mind to attending. In the case of the event being postponed due to Covid, tickets will automatically roll to the new dates. Change of advertised guests due to work commitments or other circumstances does not qualify for ticket refunds. Every effort will be made to replace the guest. GG will only provide refunds in the following instances:
- You have purchased an autograph or photograph for a specific celebrity who is no longer attending. You will be refunded the value of that token only (not your entry ticket to the show).
- You have purchased a special/VIP ticket that is specifically for a named celebrity and that celebrity is no longer attending (this does not include Platinum/Priority or other tickets that give more general access to celebrities). You will be refunded the value of the ticket package.
If you have purchased a ticket for the wrong day, we can swap your ticket over to the correct day. Simply email your confirmation ID number and the details of the ticket you would like to swap to [email protected].
In the event you no longer wish to attend you are welcome to give your tickets to someone else to use.
We attract local, national and international press to each Expertise event. In purchasing your ticket and in consideration for being admitted to the event, the holder consents to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity.
Holder also hereby: (1) releases Expertise Events from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Expertise Events and its designees which include but are not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter know for all purposes worldwide in perpetuity; and (3) agrees to comply with all rules and regulations of the event. Holder agrees not to make any recordings of any kind at designated activities without the express written permission of Expertise Events. We reserve the right to deny entry or remove from the event facilities any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive of the event.
Yes you can. There are however some restrictions on photography:
- Please ensure you have expressed verbal consent from all individuals you photograph.
- Cameras are not to be taken to the special evening functions or meet and greet events and anyone photographing during these events will be immediately removed.
- You are welcome to bring you camera on each show day as we allow photos for the first few minutes of each Q&A panel session. Once the MC requests that you put your camera away you must adhere to this request as it is strictly monitored by staff.
- It is prohibited to take photographs during professional photograph and autograph sessions.
- Please adhere to all signs and instruction from staff and crew regarding photography.
If you have pets, please leave them at home. Our convention centres do not allow animals – except for service animals – into the buildings.
Sorry. Generation Games does not provide child care / creche services. Children under 13 must remain with their parent/guardian at all times.
COSPLAY AND PROPS
Cosplay is a performance art where participants dress up in costume to represent a character. Cosplay is welcome and encouraged at Oz Comic-Con and Generation games, but it is not required for entry.
You can dress up as whatever character you like at Generation Games, as long as it doesn’t break any of our prop policies and is suitable for a family-friendly event. Head to our Cosplay Prop Policy page to read what is allowed and what is not. Failure to follow this policy may result in your removal from the convention without refund.
We look forward to seeing your awesome costume! Unfortunately we cannot pre-approve cosplay props. Please visit our props policy on our website using the button below. If you are still unsure after reading through those specifications, please see our staff at the Props Inspection Booth onsite at the show and they will be able to confirm this for you. If your prop is acceptable, they can tag it so you can bring it on to the show floor; and if not, we can store it in our cloakroom for you for the remainder of the show.
GAME GUIDES EVENT CREW
It's dangerous to go alone, that's why we need you as part of the Generation Games Crew!
COVID SAFETY
Expertise Events takes the safety of their staff, exhibitors and attendees very seriously and has been working tirelessly to ensure that our shows are compliant with all COVID-19 Safe requirements as required by the state government.
- Increased hand sanitisation stations.
- Updated layout to enable increased physical distancing and ‘air flow’.
- Physically distanced queuing systems.
- Implementation of COVID-19 Marshals.
- Set ‘entry’ and ‘exit’ points monitored by COVID-19 Marshals.
- Capped number of people at any one time within the venue in line with the state government event requirements in place at the time of the event. Please note that these are subject to change at any time.
- Increased venue cleaning including pre-event, during and post event cleaning by trained hygiene officers with particular emphasis on high touch points.
- Management of attendee numbers to allow for the 1.5 metre social distancing.
- Pre-registration of attendees along with checking in of attendees to ensure everyone is tracked.
Expertise Events remains aligned with the directions of the state governments health advice and any directive to wear face masks will be adhered to. Please refer to the state government health website for further information.
In the event that face masks are a requirement, it will be the attendees’ responsibility to provide their own mask.
Expertise Events fully supports attendees that choose to wear face masks for their own safety.
Yes, there will be hand sanitisation stations provided throughout the venue.
Yes, there will be increased frequency of surface cleaning and sanitisation conducted by trained hygiene officers including pre-event, during and post-event cleaning with particular emphasis on high touch point. Exhibitors will be responsible for the cleaning and sanitisation on their booths.
Contactless card payment is encouraged at each point of sale, however there is no policy restricting transactions on your stand using cash.
Please contact an event staff member should you have any concerns on site.
To protect the safety of all event attendees, exhibitors and staff, if you are feeling unwell, please do not attend the event. Please seek the appropriate medical attention/testing and ensure you isolate until you receive your results.
APRIL 20 – 21, 2024
INTERNATIONAL CONVENTION CENTRE, DARLING HARBOUR, SYDNEY
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